Refund policy

At Saani Farms, we are committed to providing premium-quality natural and organic products. Customer satisfaction is our priority. If you experience any issues with your order, we're here to help.

Eligibility for Returns

Due to the nature of food products, we only accept returns under the following circumstances:

  • You received the wrong product.
  • The product arrived damaged or leaking.
  • The product was expired at the time of delivery.
  • The item was missing from your order.

To be eligible, you must notify us within 48 hours of receiving your order.

Non-Returnable Items

For hygiene and food safety reasons, we cannot accept returns or exchanges for:

  • Opened or used products
  • Products with broken safety seals
  • Products damaged due to improper storage after delivery
  • Orders returned after 48 hours without prior approval
  • Change of mind or personal taste preferences

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours and provide:

  • Your order number
  • Photos of the product
  • Photos of the shipping package (if applicable)

Our support team will review your request and arrange a replacement or refund if your claim is approved.

Refunds

Once your request is approved:

  • Refunds will be processed to your original payment method where applicable.
  • For Cash on Delivery (COD) orders, refunds will be issued through bank transfer or another mutually agreed method.
  • Refunds are generally processed within 5–10 business days after approval.

Exchanges

We only replace products that are:

  • Damaged during shipping
  • Defective
  • Incorrectly delivered

Replacement requests are subject to stock availability.

Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. If there is an issue with the delivered product, please refer to our return policy above.

Shipping Charges

  • If the return is due to our mistake (wrong, damaged, or defective item), Saani Farms will cover the return shipping costs.
  • If a return is approved for any other reason, the customer may be responsible for shipping charges.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Saani Farms